Multi-Location Service Business

AI call handling deployed to eliminate missed opportunities and lift appointment booking rates.

The challenge

High call volume during peak hours meant calls went unanswered and after-hours inquiries went to voicemail, where most callers simply hung up and called a competitor.

What we built

• Configured an AI receptionist tuned to the business rules and FAQs.
• Integrated the system with the existing calendar for real-time booking.
• Set up intelligent routing so urgent calls reach a human immediately.

The results

• Zero missed calls during peak and after-hours periods.
• More appointments booked directly from inbound calls.
• Staff freed up to focus on in-person customers and jobs.